Welcome to CrayonMart.com! We aim to provide a smooth and reliable shopping experience for all our customers. This Shipping and Return Policy outlines the terms and procedures for shipping, handling, and returns.

Shipping Policy

  1. Delivery Areas
    We deliver across Nigeria, ensuring your purchases reach your doorstep.
  2. Delivery Times
    Standard Shipping: 3–7 business days.
    Express Shipping: 1–3 business days (additional charges apply).
    Delivery times may vary depending on your location and unforeseen circumstances.
  3. Shipping Fees
    Shipping fees are calculated during checkout based on your location and the size of your order.

Free shipping on some orders
Express shipping fees are displayed during checkout.

  1. Order Tracking
    Once your order is shipped, you’ll receive a confirmation email or SMS with a tracking number to monitor your package.
  2. Delivery Issues
    If you encounter any issues with your shipment, such as delays, missing items, or damaged goods, please contact us immediately.

Return Policy

  1. Eligibility for Returns
    You can return your item(s) if:

The item is unused, unwashed, and in its original packaging.
The return request is made within 7 days of receiving the order.
All tags, labels, and accessories are intact.

  1. Non-Returnable Items
    The following items are not eligible for returns:

Personalized or customized products.
Items marked as “Final Sale.”
Items damaged due to misuse or improper handling.

  1. How to Initiate a Return
    To initiate a return:

Email us at support@crayonmart.com with your order number and reason for return.
Wait for return authorization and instructions from our support team.
Ship the item back to us using the address provided.

  1. Return Shipping Fees
    Customers are responsible for return shipping costs unless the item delivered was incorrect or defective.
    For defective or incorrect items, Crayon Mart will cover the return shipping fees.
  2. Refund Process
    Once we receive and inspect your returned item, refunds will be processed within 7 business days.
    Refunds will be issued to the original payment method.
  3. Exchanges
    If you’d like to exchange an item (e.g., for a different size or color), please follow the return process and specify your desired exchange in the return request. Exchanges are subject to product availability.

Questions or Concerns?
If you have any questions about shipping or returns, please contact our support team:
Email: support@crayonmart.com

Thank you for shopping with Crayon Mart. We’re here to ensure your experience is nothing short of delightful!